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5 Day Call Centre Training course starts 17 October 2016 (Randburg) Call 0861 48 48 48 in Randburg, Gauteng for sale

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5 Day Call Centre Training course starts 17 October 2016 (Randburg) Call 0861 48 48 48
We are running a special subsidised Call Centre Training course for 5 days.
For only R 950.00 you will learn everything you need to know
to become a call centre agent, build a cv and learn to apply for a job.
A course like this will normally cost between R 2500.00 and R 3000.00.
DATE: 17 – 21 October 2016
TIMES: 8am – 4:30pm
PRICE: R950.00
WHERE: 37 Harley Street, Randburg
We we cover the following modules:
Inbound Training:
Customer Service.
Call Management.
Complaint Management.
Outbound Training:
Soft Skills.
Objection Handling.
Getting People’s Attention.
Understanding the Market.
Personal Development:
Understanding Yourself.
Emotional Intelligence.
Conflict Management.
Interview Skills.
Self-awareness.
Communication:
Soft Skills.
Using the ‘Correct Approach’.
Barriers of Effective Communication.
E-mail Etiquette.
Creating the Correct Curriculum Vitae.
To Book Now call 0861 48 48 48

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